Terms & Conditions

Orders Policy

• Please note that Online Ordering does not constitute to a confirmed order.
• Online Ordering will only be confirmed upon a confirmation call from the MEI YU Sales Team.
• Orders may be made through at our Mei Yu retail stores.
• Orders must be placed 3 working days in advance.
• Customize design require 5 - 7 working days in advance.
• Amendments for order before 2days and customize design before 4 days.
• Mei Yu reserves the right to accept or reject any orders.

Payment

• Full Payment to be made before delivery of goods by CASH only.
• Payment Accept TT or Cash or Visa only
• TT Payment to PayNow or Payleh 92334959

• Price listed on our website are all in Singapore Dollar (SGD).
• Price listed are subjected to changes without prior notice. We are not liable for any pricing error.

Cancellation of order

• Cancellations of orders must be made via phone calls to Mei Yu Cakes.
• Cancellation charge of 20% will impose via all approved credit card payment orders.
• A 50% surchange of order price will apply for order less than 2days before delivery or collection date.
• All deposit are non- refundable.

Delivery

• A delivery charge of $25.00 is applicable for Standard Cakes.
• Free delivery for Full Month & Wedding Cakes orders that are above $200.00.
• Additional $10.00 delivery charge for CBD area, Subject to acceptance for delivery on Saturday, Sunday & Public Holiday.
• Time of Delivery cannot be fixed and all delivery schedules are at the sole discretion of Mei Yu Cakes.
• If there is no recipient or no one at the delivery destination to receive the cake, the cake will be sent back to our retail shop for self-collection by the customer.
• All deliveries can only be made in Singapore.
• Please note that overseas orders can only be delivered to Singapore addresses.
• Mei Yu Cakes reserves the rights to change the delivery schedules without prior notice.
• Delivery time could be affected due to bad weather or traffic conditions and/or unforeseen circumstances.

Fresh Fruit cake

• All cakes with fresh fruits are advised to be best consumed within the same day of receiving the product.

Decorations Accessories

• The finished product vs displayed designs in website are subjected to slight variations, including colour.
• Decorative accessories are subjected to availability and sizes of accessories cannot correspond with the varying cake sizes. Availability of designs are subjected to festive seasons and selected occasions.
• Selected design are make by icing sugar (Fondant),  please call to check before making order.